Remote Access – Our most underrated FieldServer feature gets even better

Remote Access – Our most underrated FieldServer feature gets even better

Posted by: Lindsey Allen | Posted on: Monday, November 26, 2018

It’s no secret that our FieldServer gateways are often installed in obscure locations. In addition to your typical basement boiler room or rooftop HVAC unit, we also meet interoperability needs in the South Pole – the Antarctica McMurdo Research Station to be exact!

With obscure install locations come expensive service truck rolls – and in the interest of saving money (and time!), every single FieldServer product includes Remote Access connectivity.

Once registered to the SMC Cloud, the remote access capability allows users to monitor, maintain, and troubleshoot installed FieldServer equipment, and to monitor equipment attached to it via serial interfaces.

Well, our engineering team just raised the bar. The new Proxy Tunnel solution allows you to create a tunnel to specific equipment through our FieldServer. Want to see the Web interface on HVAC equipment? We proxy the HTTPS session so it's delivered right to your door (or screen).

The Proxy Tunnel solution includes layers of security provided by SMC Cloud. It maps one or multiple specific IP addresses so the user must know what device to connect. And it creates an audit log and accounting of all actions.

If you’re interested in learning how this new proxy tunnel solution can benefit you, send us an email at and we’ll put you in touch with one of our Proxy Tunnel experts.

Lindsey Allen

Marketing Coordinator